Important: HIPAApropriateness reviews, including their summaries, are for informational purposes only. They are neither consultation nor legal advice. Be aware that while we do our best to be thorough and complete, information may be missing or possibly even inaccurate. Products also change quickly, and the review may become out of date. By continuing to read, you agree to use the information in HIPAApropriateness reviews and their summaries at your own risk.

Vital Stats

HIPAA compliance with this product appears possible?: Yes.
Recommend for your HIPAA risk management needs?: Yes.
# of Caveats: 0 view caveats→
# of Usage Notes: 0 view notes→

Relevant Product Characteristics

  • This product is designed specifically with mental/behavioral health professionals in mind.
  • The leadership or management behind this product includes at least one mental/behavioral health professional. In addition, at least one technical leader or manager has an extensive background serving the health care industry.

What Is This Product?

iPlum is a second mobile line product for business. iPlum offers dual mode reliability meaning you can use your carrier’s PSTN calling network, Wi-Fi, or data for calls. Users can port their existing number or receive a new number through iPlum. iPlum offers traditional SMS texting as well as secure messaging through the iPlum app for both Apple and Android devices.

iPlum is compatible on both iOS and Android smartphones and tablets.

Updated 2021, messages from iPlum support below in Notes section.



Our Impressions

iPlum contacted us to provide our members with a review of their product. We were immediately impressed with their company culture. iPlum seeks to educate their users on how to best use their product in a HIPAA secure way. We extended software consultation services to iPlum in response to a few tweaks we saw needed fixing before giving iPlum the green light. iPlum not only made all the proper changes to their software they added specific language for their users who work in health care explaining HIPAA security and compliance and did all of this in an extremely timely manner. This company definitely makes us feel warm and fuzzy!


Caveats are criticsms of the company or product that we feel are relevant to your risk management or other important considerations.



Notes cover points where the product can’t ensure compliance or ethical action for you. These help you know what your part of the compliance puzzle looks like when using this product. A high note count usually correlates with a feature-rich product, and not necessarily with a product that has problems.



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